Relistery — Pre-loved Furniture & Homewares Marketplace

1. Introduction

This Privacy Policy explains how MyNestGroup Pty Ltd (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our website, mobile applications, and related services (collectively, the “Service”).

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth) and applicable New South Wales privacy legislation.

Controller: MyNestGroup Pty Ltd
Contact: mynestgroup@gmail.com

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Email address, password (hashed), full name, phone number, profile picture, and address details.

Listing Information: Item title, description, category, furniture & homewares specifications, condition assessment, photographs, price, and location data.

Transaction Information: Payment details (tokenized), shipping addresses, order history, messages, and escrow transaction data.

AI Scene Generator Data: Photographs of furniture & homewares items you upload for AI processing, generated AI scene images, and usage patterns.

Communications: Messages sent to other users, customer support inquiries, feedback, and reviews.

2.2 Information We Collect Automatically

Technical data (IP address, browser type, operating system, device identifiers), usage data (features you interact with, search queries, listings viewed), cookies and similar technologies, and approximate location based on IP address.

2.3 Information From Third Parties

Transaction status updates from Escrow.com, KYC verification results, and AI processing confirmation from Black Forest Labs.

3. How We Use Your Information

3.1 Service Provision and Operation

Creating and managing your account, processing and displaying listings, facilitating transactions, enabling communication between buyers and sellers, and providing customer support.

3.2 Service Improvement and Development

Analyzing usage patterns, developing new features, conducting research, and personalizing content.

3.3 Safety, Security, and Compliance

Detecting and preventing fraud, enforcing our Terms, complying with legal obligations, and verifying identities (KYC/AML).

3.4 Marketing and Communications

Sending promotional offers (only with opt-in consent). You may opt out at any time via the unsubscribe link, account settings, or by contacting us.

3.5 Aggregated and Anonymized Data

We may use aggregated, anonymized information for statistical analysis and business planning.

4. When We Share Your Information

Provider Type	Purpose	Examples
Payment Processors	Transaction processing	Escrow.com
AI Providers	Image processing	Black Forest Labs
Cloud Hosting	Infrastructure	AWS, Google Cloud
Analytics	Usage analysis	Google Analytics
Email Services	Notifications	SendGrid, Mailgun
Search Services	Search functionality	Elasticsearch

All service providers are contractually bound to protect your personal information.

5. Direct Marketing

We may use your personal information to send direct marketing communications if you have consented. You may opt out at any time via the unsubscribe link, account settings, or by contacting us.

6. Cross-Border Data Transfers

MyNestGroup is headquartered in Australia, but we may transfer your personal information to recipients in other countries including the United States and European Union. We ensure appropriate safeguards through standard contractual clauses and transfers to countries deemed to provide adequate protection.

7. Data Security

We implement reasonable security measures including TLS 1.2+ encryption in transit, bcrypt password hashing, role-based access controls, regular penetration testing, and incident response procedures in accordance with the Notifiable Data Breaches scheme.

No method of transmission over the internet is 100% secure. If you believe your interaction with us is no longer secure, please contact us at mynestgroup@gmail.com.

8. Cookies and Similar Technologies

Type	Purpose	Essential
Session Cookies	Maintain login state	Yes
Preference Cookies	Remember settings	No
Analytics Cookies	Understand usage	No
Marketing Cookies	Track visits	No

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

9. Data Retention

Data Category	Retention Period
Account Information	Until account deletion + backup period
Transaction Records	Minimum 7 years (tax compliance)
Listing Data	As long as listing exists + archive
Communications	User relationship + 2 years
AI Uploaded Images	Deleted after processing
AI Generated Images	As long as listing/banner active
Log Data	6-12 months

10. Your Rights and Choices

Under the Australian Privacy Principles, you have rights regarding your personal information:

Access and Correction: Request access to and correction of your data
Withdrawal of Consent: Withdraw consent at any time
Opt-Out of Marketing: Opt out of marketing communications
Data Portability: Request your data in a machine-readable format
Deletion: Request deletion where legally permitted

10.6 Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may contact us at mynestgroup@gmail.com or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Links to Third-Party Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service. Your continued use after changes constitutes acceptance.

14. Contact Us

MyNestGroup Pty Ltd
Attn: Privacy Officer
Email: mynestgroup@gmail.com

By using the Relistery Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.