Relistery — Pre-loved Furniture & Homewares Marketplace

Controller: MyNestGroup Pty Ltd
Contact: mynestgroup@gmail.com

1. Purpose and Scope

These Community Guidelines and Posting Policies outline the standards for behavior and content on the Relistery Service. Our goal is to maintain a safe, respectful, and trustworthy marketplace where users can confidently buy and sell furniture & homewares.

By using the Service, you agree to comply with these Guidelines, which are incorporated by reference into our Terms and Conditions.

2. Prohibited Content and Behavior

2.1 Illegal Items and Activities

You may not list, promote, or engage in:

Illegal drugs, narcotics, or controlled substances
Weapons, firearms, ammunition, or explosives
Stolen property or items obtained illegally
Counterfeit or pirated goods
Hazardous materials or dangerous goods
Live animals or animal products requiring special permits
Prescription medications or medical devices requiring authorization
Adult content or pornographic material
Items subject to safety recalls or bans by Australian regulatory bodies

2.2 Infringing Content

You may not list items that infringe copyright, trademark, patent, or other intellectual property rights, use copyrighted images without permission, or sell counterfeit items.

2.3 Harassment and Hate Speech

You may not engage in harassment, threats, hate speech, bullying, cyberstalking, or sharing personal information about other users without consent (doxxing).

2.4 Fraudulent and Deceptive Practices

You may not misrepresent items, create fake listings, use bait-and-switch tactics, conceal material defects, or engage in phishing attempts.

2.5 Spam and Inappropriate Advertising

You may not post excessive or repetitive listings, use the Service primarily for advertising external businesses, use misleading tags, or attempt to manipulate search rankings.

3. Listing Quality Standards

3.1 Accurate Descriptions

All listings must accurately describe the item’s condition, features, and specifications, include clear information about any defects, and not omit material facts.

3.2 Image Requirements

Listing images must be clear, well-lit, show the actual item, accurately represent the item’s condition, not be digitally altered to misrepresent, and show multiple angles and close-ups of any wear or damage.

3.3 Pricing Transparency

All listings must display the total price clearly, not hide fees, clearly state if price is negotiable or firm, and be in Australian Dollars (AUD).

3.4 Condition Assessment

When describing item condition, use these standardized definitions:

Condition	Definition
Like New	Item shows no signs of use, appears as if newly purchased
Good	Item shows normal wear consistent with age and use, fully functional
Fair	Item shows significant wear but remains functional and usable

3.5 Prohibited Listing Practices

You may not list items that are not actually available for sale, use misleading categories or tags, post incomplete listings, or use all caps, excessive punctuation, or disruptive formatting.

4. Communication Standards

4.1 Respectful Interaction

All users must communicate respectfully and courteously, use appropriate language, and respond to inquiries in a timely manner.

4.2 Prohibited Language

You may not use profanity, vulgarity, hate speech, threats, sexually explicit language, or personal attacks.

4.3 Response Expectations

Users are encouraged to respond to reasonable inquiries within 24-48 hours, communicate delays promptly, and update listing status when items sell.

4.4 Transaction Communications

During transactions, users should clearly communicate pickup, delivery, or shipping arrangements, provide tracking information, notify of changes promptly, and confirm receipt and satisfaction.

5. Enforcement Mechanisms

5.1 Warning System

For minor or first-time violations, users typically receive a warning via email or in-app notification with a reasonable timeframe to comply (typically 24-48 hours).

5.2 Content Removal

We may immediately remove or disable access to listings containing prohibited items, infringing material, harassing content, fraudulent listings, or spam.

5.3 Temporary Suspensions

For repeat or moderate violations, account access may be temporarily suspended for 7, 14, or 30 days.

5.4 Permanent Bans

For serious or repeated violations, accounts may be permanently banned. This applies to illegal item listings, repeated fraud, serious harassment, IP infringement after warnings, and ban evasion attempts.

5.5 Appeal Process

To appeal enforcement actions, contact us within 14 days of action notification. Our appeals team will review and respond within 10 business days.

6. Reporting Violations

To report violations, use the Report button on listings and user profiles, or email us with detailed information including your contact info, specific content being reported (URLs, IDs), and explanation of how it violates these Guidelines.

7. Contact Information

MyNestGroup Pty Ltd
Attn: Community Standards Team
Email: mynestgroup@gmail.com

By using the Relistery Service, you acknowledge that you have read, understood, and agree to comply with these Community Guidelines and Posting Policies.