Relistery — Pre-loved Furniture & Homeware Marketplace

Controller: Relistery Pty Ltd (ACN: 700 810 126)
Contact: contact@relistery.com

1. Purpose and Scope

These Community Guidelines and Posting Policies (“Guidelines”) outline the standards for behavior and content on the Relistery Service (“Service”). Our goal is to maintain a safe, respectful, and trustworthy marketplace where users can confidently buy and sell furniture and home goods.

These guidelines are enforced by Relistery Pty Ltd. As a company registered in Australia, we comply with Australian consumer protection laws including the Australian Consumer Law.

By using the Service, you agree to comply with these Guidelines, which are incorporated by reference into our Terms and Conditions. These Guidelines apply to all users, listings, messages, reviews, and any other interactions on or through the Service.

2. Prohibited Content and Behavior

2.1 Illegal Items and Activities

You may not list, promote, or engage in:

Illegal drugs, narcotics, or controlled substances
Weapons, firearms, ammunition, or explosives (except antique/deactivated items where legally permitted)
Stolen property or items obtained illegally
Counterfeit or pirated goods
Hazardous materials or dangerous goods requiring special permits or licenses
Live animals or animal products requiring special permits (except where legally allowed and properly documented)
Prescription medications or medical devices requiring authorization
Adult content, pornographic material, or sexual services
Any item or activity that violates local, state, national, or international law
Items subject to safety recalls or bans by Australian regulatory bodies

2.2 Infringing Content

You may not:

List items that infringe copyright, trademark, patent, or other intellectual property rights
Use copyrighted images, text, or other content without permission
Sell counterfeit or replica items presented as genuine
Use brand names or logos inappropriately to mislead buyers about authenticity
List items that violate publicity or personality rights

2.3 Harassment and Hate Speech

You may not engage in:

Harassment, threats, or intimidation of other users
Hate speech based on protected attributes including race, ethnicity, religion, gender, sexual orientation, age, disability, or nationality
Bullying, cyberstalking, or unwanted persistent contact
Sharing personal information about other users without consent (doxxing)
Using the Service to facilitate illegal activities or harmful behavior

2.4 Fraudulent and Deceptive Practices

You may not engage in:

Misrepresenting items, their condition, features, or history
Fake listings designed to scam users
Bait-and-switch tactics (advertising one item but providing another)
Shill bidding or artificial price manipulation
Concealing material defects or damage
False advertising or misleading claims about functionality or value
Pyramid schemes, multi-level marketing, or get-rich-quick schemes
Phishing attempts or requests for sensitive information under false pretenses

Engaging in false or misleading representations, deceptive conduct, or unconscionable conduct may constitute a breach of the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) Sections 18, 20–21.

2.5 Spam and Inappropriate Advertising

You may not:

Post excessive or repetitive listings for the same item
Use the Service primarily for advertising external businesses or websites
Post unrelated content in listing descriptions or messages
Engage in unsolicited commercial messaging or advertising
Use misleading titles or tags to attract views
Post promotional content unrelated to furniture or home goods
Attempt to manipulate search rankings through deceptive practices

3. Listing Quality Standards

3.1 Accurate Descriptions

All listings must:

Accurately describe the item’s condition, features, and specifications
Include clear, honest information about any defects, damage, or wear
Not omit material facts that would affect a buyer’s decision
Match the actual item being sold (no stock photos unless clearly disclosed)
Include all relevant details necessary for informed purchasing decisions

3.2 Image Requirements

Listing images must:

Be clear, well-lit, and show the actual item being sold
Accurately represent the item’s color, condition, and details
Not contain watermarks, logos, or text that obscures the item (except subtle personal identifiers)
Not be digitally altered to misrepresent the item’s appearance
Not include inappropriate content, personal information, or unrelated objects
Show multiple angles and close-ups of any wear or damage
Be your own photographs or images you have rights to use
State the item’s pickup address and access details (stairs, lift, parking) clearly, since Relistery is a collection-based marketplace where sellers do not deliver
Keep photographs describing the item’s condition; buyers and sellers are encouraged to photograph the item at collection and on arrival as evidence in the event of a dispute

3.3 Pricing Transparency

All listings must:

Display the total price clearly and prominently
Not hide fees or charges in fine print or separate communications
Clearly state if price is negotiable or firm
Disclose any additional costs (shipping, handling, etc.) that are not included
Not engage in price gouging or exploitative pricing practices
Be in Australian Dollars (AUD) unless otherwise specified and agreed

3.4 Condition Assessment

When describing item condition, use these standardized definitions:

New: Item is brand new, never used, in original packaging
New With Tags: Item is brand new, never used, with original tags attached
Like New: Item shows no signs of use, appears as if newly purchased
Good: Item shows normal wear consistent with age and use, fully functional
Fair: Item shows significant wear but remains functional and usable
For Sale: Item is available for purchase
Sold: Item has been sold and is no longer available
Draft: Listing is incomplete and not yet published
Suspended: Listing temporarily unavailable due to review or issues
Removed: Listing permanently deleted by user or administrator

3.5 Prohibited Listing Practices

You may not:

List items that are not actually available for sale
Use misleading categories or tags to increase visibility
Post incomplete listings with missing essential information
List items requiring licenses or permits without disclosure
List items that violate manufacturer warranties or agreements
Post listings with prices significantly below market value to attract scams
Use all caps, excessive punctuation, or disruptive formatting

4. Communication Standards

4.1 Respectful Interaction

All users must:

Communicate respectfully and courteously with other users
Use appropriate language and tone in all interactions
Respect differing opinions and perspectives
Respond to inquiries in a timely and helpful manner
Not engage in arguments, name-calling, or hostile exchanges
Maintain professionalism even when disagreements arise

4.2 Prohibited Language

You may not use:

Profanity, vulgarity, or offensive language in listings or messages
Hate speech or discriminatory language based on protected attributes
Threats, intimidation, or language implying harm
Sexually explicit or suggestive language in non-appropriate contexts
Language that creates a hostile or unwelcoming environment
Personal attacks or insults directed at other users

4.3 Response Expectations

While we do not mandate specific response times, users are encouraged to:

Respond to reasonable inquiries within 24–48 hours
Communicate delays or changes in availability promptly
Provide clear information about collection, pickup, or meeting arrangements (sellers do not deliver; buyers arrange collection at the item’s pickup address)
Be honest about availability and potential delays
Update listing status promptly when items sell or become unavailable

4.4 Transaction Communications

During transactions, users should:

Clearly communicate pickup, delivery, or shipping arrangements
Provide tracking information when applicable
Notify the other party of any changes or delays promptly
Confirm receipt and satisfaction with the transaction
Leave honest feedback based on the actual experience

5. Enforcement Mechanisms

5.1 Enforcement Approach

We may take enforcement action for violations of these Guidelines at our discretion. Enforcement actions may include:

Contacting you regarding the violation
Requesting that you correct or remove the violating content
Removing or disabling access to violating content
Suspending or terminating your account
Reporting violations to relevant authorities where required by law

We will generally attempt to notify you of enforcement actions and the reasons for them, though we reserve the right to take immediate action without prior notice where we consider it necessary to protect the Service, other users, or the public.

5.2 Content Removal

We may immediately remove or disable access to:

Listings containing prohibited items or illegal content
Infringing material upon valid complaint
Content violating harassment or hate speech policies
Fraudulent or deceptive listings
Spam or inappropriate advertising
Personal information shared without consent
Any content that poses immediate risk or harm

5.3 Temporary Suspensions

For violations of these Guidelines:

Account access may be temporarily suspended
During suspension, users cannot create new listings or initiate transactions
Existing transactions may be allowed to complete at our discretion
Users receive notification of suspension reason and, where applicable, duration
Account actions are implemented by Relistery Pty Ltd
Serious violations involving fraud, illegal goods, or significant consumer harm may be reported to Australian authorities

5.4 Permanent Bans

For serious or repeated violations:

Accounts may be permanently banned from the Service
Permanent bans apply to:
- Listing or selling illegal items
- Repeated ACL violations, including false or misleading representations
- Repeated fraudulent or deceptive practices
- Serious harassment or threats
- Trading in prohibited goods under Australian law
- Intellectual property infringement
- Attempts to evade suspensions or bans
- Actions that pose significant risk to Australian consumers
Banned users may not create new accounts to evade the ban

5.5 Appeal Process

To appeal enforcement actions:

Contact contact@relistery.com within 14 days of action notification
Provide your account information and explanation of why you believe the action was incorrect
Include any supporting evidence or context
We will review your appeal and respond as soon as reasonably practicable
Decisions on appeals are final and binding

6. Reporting Violations

To report violations of these Guidelines:

Email reports to contact@relistery.com
Provide as much detail as possible:
- Your contact information
- Specific content or behavior being reported (include URLs, IDs, screenshots)
- Explanation of how it violates these Guidelines
- Any relevant context or history
Reports are reviewed promptly, and appropriate action is taken
We do not disclose the identity of reporters to the reported user unless required by law
False or malicious reports may result in action against the reporter

Report suspected violations of Australian Consumer Law to:

Scamwatch (scamwatch.gov.au) for scams and fraud
Product Safety Australia (productsafety.gov.au) for unsafe products
Australian Competition and Consumer Commission (accc.gov.au) for misleading advertising or unconscionable conduct
NSW Fair Trading (fairtrading.nsw.gov.au) for consumer disputes

Reports to these agencies can be made independently of reporting to Relistery.

7. Contact Information

For questions about these Guidelines:

Relistery Pty Ltd (ACN: 700 810 126)
Attn: Community Standards Team
Email: contact@relistery.com

8. Governing Law and Jurisdiction

These Guidelines shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any legal proceedings arising from or related to these Guidelines shall be brought exclusively in the courts of New South Wales, Australia.

9. Relation to Terms and Conditions

These Community Guidelines and Posting Policies are incorporated by reference into the Relistery Terms and Conditions. Violations of these Guidelines may constitute breaches of both these guidelines and the Australian Consumer Law, potentially resulting in enforcement action by Australian regulatory bodies.

By using the Relistery Service, you acknowledge that you have read, understood, and agree to comply with these Community Guidelines and Posting Policies.