Last Updated: May 1, 2026
Controller: MyNestGroup Pty Ltd
Contact: mynestgroup@gmail.com
Governing Law: New South Wales, Australia
This Dispute Resolution Procedure outlines the process for resolving conflicts that may arise between users of the Relistery Service, or between users and MyNestGroup Pty Ltd. Our goal is to provide a fair, efficient, and transparent mechanism for addressing disputes while maintaining a safe and trustworthy marketplace.
By using the Service, you agree to resolve any disputes in accordance with this procedure, which is incorporated by reference into our Terms and Conditions.
This procedure applies to disputes arising from:
We encourage users to resolve disputes through the following sequential steps:
The parties involved should first attempt to resolve the dispute directly through our secure messaging system. Communication should be respectful, factual, and focused on reaching a mutually acceptable solution. This step must be completed within 7 calendar days before proceeding to Step 2.
If direct negotiation fails, either party may request mediation by contacting us. Our mediation team will review the case, gather additional information if needed, and facilitate discussions between the parties. Mediation typically takes 7-14 days. MyNestGroup acts as a neutral facilitator and does not impose binding decisions during mediation.
If mediation fails, parties may escalate to:
As a last resort, parties may pursue legal action in the courts of New South Wales, Australia, in accordance with the governing law and jurisdiction specified in our Terms and Conditions.
For disputes related to item condition, delivery, payment, or non-receipt, buyers should first attempt to resolve with sellers through direct negotiation. Evidence may include photographs, communications, shipping tracking, and expert assessments.
Follow the dispute resolution procedures of our escrow partner (currently Escrow.com). Escrow funds will remain secured during the process. MyNestGroup will cooperate with escrow providers to facilitate resolution.
Submit a formal notice including your contact information, description of the allegedly infringing material, location of the material on our Service, statement of good faith belief that use is not authorized, and your signature. We will review claims and may remove or disable access to claimed material.
Contact us within 14 days of notification with your account information, reasons you believe the action was incorrect, and any supporting evidence. Our appeals team will respond within 10 business days.
| Phase | Timeframe |
|---|---|
| Direct Negotiation | Initiated within 30 days, completed within 7 days |
| Mediation Request | Within 7 days of failed negotiation |
| Mediation Process | Typically 14 days |
| Account Appeal | Response within 10 business days |
MyNestGroup Pty Ltd
Attn: Dispute Resolution Team
Email: mynestgroup@gmail.com
All information shared during the dispute resolution process will be treated confidentially and used solely for the purpose of resolving the dispute, except as required by law.
Parties agree to comply with any mutually agreed resolution reached through direct negotiation or mediation. If a party fails to comply with a mediated agreement, the other party may pursue external remedies.
By using the Relistery Service, you acknowledge that you have read, understood, and agree to resolve disputes in accordance with this Dispute Resolution Procedure.
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